Cookies Policy | Play365 Casino

What cookies are and how they work

Cookies are small text files or similar data files that may be placed on your computer, mobile device or other device when you visit a website. They allow a website to recognise a device, remember certain information and support the delivery of online features. Some cookies are set by Play365 Casino, while other cookies may be set by service providers that help operate, measure or protect our website.

Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until you remove them. The period for which a cookie remains active depends on its purpose and the way it has been configured. Similar technologies may include pixels, tags, local storage and device identifiers. For simplicity, this policy refers to these technologies collectively as cookies.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information that can identify you. When that occurs, the information is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why we use cookies

To make the website function correctly and provide requested online services.
To support account sign-in, session management and secure access.
To remember choices such as language, display or consent preferences.
To help detect suspicious activity, prevent fraud and protect the website and its users.
To understand how visitors use our website and identify areas that may need improvement.
To measure the effectiveness of website content, communications and promotional activity where permitted.
To provide relevant features and improve the overall user experience.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may enable navigation, account access, security controls, session continuity and other services you have requested. Without these cookies, parts of the website may not work properly. Because they are necessary for the operation and security of the service, they may not be available for deactivation through the website preference tool.

Preference and functionality cookies

These cookies allow the website to remember information that changes the way it behaves or appears. For example, they may remember a selected setting, help retain a preferred experience or support features that you choose to use. If these cookies are disabled, some preferences may not be retained and certain features may be less convenient.

Analytics and performance cookies

These cookies help us understand how visitors interact with our website. They may collect information such as the pages visited, the time spent on a page, the links used and whether an error occurred. This information is generally used in aggregated or statistical form to monitor performance, improve navigation and develop a more useful service.

Security and fraud-prevention technologies

Cookies and similar technologies may be used to identify unusual behaviour, protect account sessions and help prevent unauthorised access, abuse or fraudulent activity. These technologies may consider information about a device, browser, network connection and interactions with the website. Blocking security-related technologies may affect our ability to protect the service and may prevent access to some functions.

Advertising and marketing cookies

Where used and permitted, marketing cookies or similar technologies may help measure promotional campaigns, limit repeated advertisements or make communications more relevant. We may use information about website interactions for these purposes in accordance with your choices, our Privacy Policy and applicable law. Play365 Casino does not use cookies to change the outcome of any game or to remove your responsibility for making informed gambling decisions.

Third-party services and external websites

Some cookies may be placed by third parties that provide services to Play365 Casino. These providers may support website hosting, security, analytics, customer service, payment processes, technical performance or communications. A third party may collect information through its own technology and may process that information under its own privacy documentation. Where appropriate, we take reasonable steps to use service providers that handle information in a manner consistent with their role and applicable requirements.

The website may also contain links to websites, applications or services operated by other organisations. Those external services have their own policies and practices. Play365 Casino is not responsible for the cookie practices, content or privacy arrangements of third-party websites that are outside our control. You should review the relevant information before providing personal information or accepting cookies on an external service.

Cookies may be associated with information such as an internet protocol address, browser type, operating system, device type, approximate location, referral source and activity on the website. We use this information for legitimate operational purposes, including maintaining security, understanding service usage and improving our online services. We do not treat cookie information as a substitute for responsible gambling controls or account verification requirements.

Data protection and retention

Information obtained through cookies is handled with appropriate security measures and only retained for as long as reasonably required for the purpose for which it was collected, to meet legal or regulatory obligations, to resolve disputes or to enforce our agreements. Retention periods may differ depending on the type of cookie, the information involved and the service for which it is used.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept or reject certain categories of cookies that are not strictly necessary. Your choices may be saved by a preference cookie. If you clear your browser data, use a different browser or change devices, you may be asked to make your choices again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. The method differs between browsers and devices, so you should refer to the relevant help instructions. You may be able to configure your browser to notify you before a cookie is placed or to reject cookies automatically.

Disabling strictly necessary cookies may stop you from signing in or using important website functions.
Rejecting functionality cookies may cause preferences to be lost or features to work less consistently.
Blocking analytics cookies will not usually prevent basic access, but it may limit our ability to understand and improve the website.
Deleting cookies does not necessarily delete information already held in an account or business record.
Your cookie choices may need to be updated if the website, browser or device changes.

Consent and changes to this policy

Where consent is required, Play365 Casino will seek it through an appropriate notice or preference mechanism. You can withdraw or change consent for optional cookies by using the available cookie controls or by adjusting your browser settings. Withdrawal will not affect processing that took place before your choice was changed and will not prevent the use of cookies that are necessary to provide a service you request.

We may update this Cookies Policy from time to time to reflect changes to our website, technology, service providers, legal obligations or business practices. The updated version will be made available on the website and will apply from the date stated in the updated policy, where a date is provided. We encourage you to check this page periodically so that you understand how cookies are used.

Questions and privacy rights

If you have questions about this Cookies Policy or how information is handled, please use the contact or support options made available through the Play365 Casino website. Depending on your circumstances and applicable law, you may have rights to request access to, correction of or other action concerning personal information. Requests may be subject to identity checks, legal exceptions and other applicable requirements. Further information about these rights and how information is managed is provided in our Privacy Policy.